Repeat Prescriptions (please also read 'important ordering information')

 Repeat prescriptions can be ordered:

• on Reception (green form or repeat slip into red box)
• by fax to the surgery
• via on-line via SystmOnline (please request username/password to access)
• via a local Pharmacy
• through the post

PLEASE NOTE THAT PRESCRIPTION REQUESTS MUST BE IN WRITING

We aim to process all current repeat prescriptions within 2 working days. However if an item needs to be re-authorised by a doctor it may take longer. We would recommend  that you make sure you put your request into us in plenty of time. We accept repeat requests up to one week in advance of when you will need your medication.

Prescriptions received after 4:30 in the afternoon will not be processed until the following day.

Remember that the surgery closes for bank holidays and you may need to request your repeat prescription early.

SAME DAY PRESCRIPTION REQUESTS ARE FOR LIFE OR DEATH MEDICATIONS ONLY

Prescription requests received after 4.30PM (or during a weekend) will not be processed until the following working day.

MEDICATIONS ON A REPEAT TEMPLATE

PRESCRIPTION REQUESTS TAKE 2 WORKING DAYS TO PROCESS (EXCLUDING WEEKENDS).

MEDICATIONS NOT ON A REPEAT TEMPLATE OR A MEDICATION THAT HAS NOT BEEN ISSUED FOR A LONG TIME. You must provide a reason for wanting this medication again. IT WILL TAKE BETWEEN 2 AND 5 WORKING DAYS TO PROCESS THESE REQUESTS AS A GP NEEDS TO AUTHORISE THEM.

Please do not phone to check if your prescription is ready.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Sometimes when you attend hospital either as an out-patient or for an in-patient stay, the hospital doctors may change your medication or start you on new drugs.
The majority of these changes are not urgent and once the notification has been sent to us it will be processed in the same way as repeat prescription requests, within 2 working days.

If the hospital doctors need you to start the medication urgently they will either issue the drugs from the hospital pharmacy or fax us asking us to issue the drugs the same day.

FROM MONDAY 1ST MAY, the option to order your repeat prescriptions via the button link at the bottom of the homepage (marked 'ORDER A REPEAT PRESCRIPTION') will no longer be available.

Please contact the surgery for information on how to register for our enhanced SYSTMONLINE service.   Via this service you will be able to:

• view your REPEAT TEMPLATE (as we see it) and order your medication
• print of a very BRIEF SUMMARY of your recent care
• should the need arise, to book your own TELEPHONE TRIAGE appointments without the need to call the surgery