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Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book telephone callbacks or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Summary Care RecordAccess your Summary Care Record

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Welcome to Brook Medical Centre Online

 Our Mission Statement:

"To help you to be well for the longest time and to preserve your dignity at life’s end


Zero Tolerance – Abusive or Aggressive Behaviour

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect. They are doing a difficult and stressful job, particularly during the current pandemic when many of our usual services are restricted or cancelled.

In line with the rest of the NHS and to ensure this is fully observed, we have a Dignity at Work and Zero Tolerance policy.  This means that aggressive or violent behaviour towards our staff or any member of the public within our Practice premises will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of staff, either in person or over the telephone, will be sent a letter from the Practice Manager advising that this behaviour will not be tolerated.  Any future violation of this policy will result in the removal from the Practice patient list.  There will be no appeal process.

We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.

The video below gives details of abuse some GP practice receptionist teams have experienced first hand, in their own words. By sharing this we would like to highlight the issues faced by some of our GP Practice colleagues elsewhere but also to be thankful that in contrast our patients are generally gracious and courteous when speaking to our team. We are always trying to help, including when signposting patients to the most appropriate healthcare resource, and we thank our patients so much for being kind to us as it helps us to help you.

Although most of our patients might find it unthinkable, our staff team have had to deal with some similar comments and abuse thrown at them both over the phone and face to face. This is unacceptable and we will not hesitate to call it out when it occurs. It is not in anyone's job description to be abused or threatened in the workplace.

Abusive Patient video


Surgery closure: The surgery will be closed on Wednesday 22nd September for training purposes. If you need urgent advice call 111.


Receptionist Vaccancy

We are currently recruiting for an afternoon receptionist working Monday to Friday 1-6:30.Previous experience of dealing with the public essential. Full training will be given. Applications by CV to reception.k83048@nhs.net


Covid-19

Coronavirus

Coronavirus prevention measures.

In line with Govenment advice and the rest of the NHS, we will continue to apply social distancing rules and face covering advice after the 19th July 2021.

FACE MASKS 

If you cannot wear a face mask in public areas for medical reasons you DO NOT need to have a letter from a GP. It is okay for you to explain your reasons to anyone who asks.

To stop the spread of COVID-19

If you have symptoms associated with coronavirus including a new continuous cough and or a high temperature, loss of sense of taste or smell, you are advised to stay at home for 10 days. Do not book a GP appointment or attend your GP practice. If you live with other people, they should also stay at home for at least 10 days, to avoid spreading the infection outside the home.
If your symptoms are serious, or you get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.
 For the latest COVID-19 advice please visit www.nhs.uk/coronavirus
 As a practice we must continue to follow the strict infection, prevention and control measures to limit the risk of the virus to you as patients and to our staff. This means that where possible our staff and clinicians will remotely triage and assess your needs before determining if a face-to-face appointment is required. If your needs can be met safely via the telephone or video consultation then this will take place. If a clinician feels you require a face-to-face appointment then this will be arranged.
 We are requesting that any patients who attend the surgery MUST wear a face mask or face covering. This is to ensure the safety of all patients and staff throughout the surgery during this time. 
We wish to avoid patients having to come to the surgery as much as possible and most queries can be dealt with via the phone or using one of the electronic systems available.
If it is necessary for you to come to the surgery we can accept your prescription requests and forms though the Red Box in the foyer, if you have no other way of getting them to us eg. via email. 
Please do not attend the surgery for an appointment unless instructed to by a clinician. If you do have to come into the surgery you will be expected to wear a face covering or mask.

This to protect you, and our staff, so that we can continue to offer advice and healthcare. 

 For the most up to date information on guidance for your local area please visit the Northamptonshire County Council website here: https://www.northamptonshire.gov.uk/councilservices/health/Pages/coronavirus-advice.aspx  

 You can also access the most up to date information on local testing here: https://www.northamptonshire.gov.uk/coronavirus-updates/Pages/coronavirus-testing-in-northamptonshire.aspx

 

Helpful links and Information about COVID-19 (Coronavirus)


LONG COVID

Breathing Space and ‘Kicking Back at Covid’ Long Covid support 

Breathing Space and Kicking Back at Covid https://www.northamptonshire-carers.org/Event/breathing-space-long-covid-group-feb-05-21

  - Long Covid services provide support to anyone in Northamptonshire with: 

  • COPD (Chronic Obstructive Pulmonary Disease) and *related conditions
  • persistent breathing / lung problems after having COVID 19 (‘Long Covid’)
  • an unpaid caring role for someone with the conditions above.

Notice from Northampton General Hospital

“If you are a patient at Northampton General Hospital and have any questions or queries about an outpatient appointment, when your planned operation is expected to take place, or if you want to cancel or rearrange an appointment with the hospital, please contact their Outpatient Contact Centre on 01604 545555. We do not have access to the hospital booking system and will not be able to provide you with the information you need.  That number again is 01604 545555. Thank you for your support


Non Prescription Medication

The Government has published a list of conditions for which medication will no longer be available on prescription. Full details can be found at this website.

http://www.networks.nhs.uk/networks/news/quick-reference-guide-to-over-the-counter-items-not-to-be-prescribed-in-primary-care


Data Collection

The practice is obliged to allow a collection of patient data for NHS Digital. This will be in the form of patients' NHS numbers. Please see the full notice on the information sharing page (Link below).

If you wish to opt out of this collection please notify the surgery so that we can record your wishes.


REGISTRATIONS

We are currently accepting requests for registration from individuals and families living in our catchment area (this includes people currently registered elsewhere at other local GP practices).   Our catchment area is as follows:  Bellinge, Ecton Brook, Great Billing,  Little Billing, Rectory Farm.

To register please use the form on the New Patients page (link at the top of this page).


Travel Immunisations - Important Information

Due to unforeseen circumstances we are currently unable to offer a Travel Advice & Vaccination Service to our patients, which we have, up until recently, provided for our patients convenience even though it is not part of NHS contracted services.

For more detailed information on how to access your vaccination history and options for vaccinations please go to the Travel Immunisation section under the 'Clinics & Services' tab at the top of the page.


Telephone Consultation System

The practice has for many years operated a telephone consultation for initial consultations. This service is manned by both GPs and experienced Advance Nurse Practtioners. Many of the telephone calls we receive can be safely dealt with over the phone. After speaking with a clincian you may be offered either a video or face to face consultation if the clinician considers it necessary to deal with your problem.

Our telephone consultations operates between the following hours:

Mornings from 8 o'clock until 11 o'clock

Afternoons from 2 o'clock until 4:30. The afternoon session is intended to deal with urgent problems and you may be asked to wait until the next morning if you agree that your problem can wait.

Outside of these hours urgent medical advice can be obtained from the 111 service.

For full details follow the  link to latest news at the top of the page.


Electonic Prescription Service

 For full details follow the link to latest news at the top of the page.

calendar Click here to access SystmOnline (you must be registered)

SystmOnline enable you to order repeat prescriptions, book a telephone callback  and view your record on-line or via an App. Please contact reception for more details about registering for this service.

(Site updated 20/09/2021)

Contact Details

Brook Medical Centre

Contact Telephone

01604 401185
111
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