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Online Services

GP online services allow you to access a range of services via your computer, mobile or tablet. Once you have signed up, you will be able to:

  • book telephone callbacks or cancel appointments online
  • renew or order repeat prescriptions online
  • view parts of your GP record, including information about medication, allergies, vaccinations, previous illnesses and test results

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

How to sign-up

For more information, please contact reception or next time you visit the surgery, bring with you a piece of photo ID (passport, driving licence) and something with your address on like a bank statement but not a gas or electric bill. If you don’t have these, please talk to us and we will help you sign-up

Repeat PrescriptionsManage your Repeat Prescriptions
Patient SurveyTake our patient survey
Cancel AppointmentsCancel any existing appointments
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details
Your Clinical RecordUpdate your Clinical Record
Summary Care RecordAccess your Summary Care Record

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Welcome to Brook Medical Centre Online

 Our Mission Statement:

"To help you to be well for the longest time and to preserve your dignity at life’s end


NEW STAFF

We are delighted to welcome Dr  Jolaoso to our team as a new GP. She has been recruited to replace Dr Byrne who will be retiring in November. Her normal working days will be Monday, Tuesday, Wednesday and Friday. 

Dr Byrne has finally decided to hang up his stethoscope after 36 years working as a GP at the surgery. His last working day will be Friday 13th November, and we wish him a long and happy retirement.

 

Zero Tolerance – Abusive or Aggressive Behaviour

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with courtesy and respect. They are doing a difficult and stressful job, particularly during the current pandemic when many of our usual services are restricted or cancelled.

In line with the rest of the NHS and to ensure this is fully observed, we have a Dignity at Work and Zero Tolerance policy.  This means that aggressive or violent behaviour towards our staff or any member of the public within our Practice premises will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of staff, either in person or over the telephone, will be sent a letter from the Practice Manager advising that this behaviour will not be tolerated.  Any future violation of this policy will result in the removal from the Practice patient list.  There will be no appeal process.

We feel sure that you will understand that proper behaviour is absolutely necessary for our staff and patients and that non-observance will not be accepted.

 


Covid-19

Coronavirus

FACE MASKS 

If you cannot wear a face mask in public areas for medical reasons you DO NOT need to have a letter from a GP. It is okay for you to explain your reasons to anyone who asks.

To stop the spread of COVID-19

If you have symptoms associated with coronavirus including a new continuous cough and or a high temperature, loss of sense of taste or smell, you are advised to stay at home for 10 days. Do not book a GP appointment or attend your GP practice. If you live with other people, they should also stay at home for at least 14 days, to avoid spreading the infection outside the home.

 If your symptoms are serious, or you get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.

 For the latest COVID-19 advice please visit www.nhs.uk/coronavirus

 As a practice we must continue to follow the strict infection, prevention and control measures to limit the risk of the virus to you as patients and to our staff. This means that where possible our staff and clinicians will remotely triage and assess your needs before determining if a face-to-face appointment is required. If your needs can be met safely via the telephone or video consultation then this will take place. If a clinician feels you require a face-to-face appointment then this will be arranged.

 We are requesting that any patients who attend the surgery MUST wear a face mask or face covering. This is to ensure the safety of all patients and staff throughout the surgery during this time. 

We wish to avoid patients having to come to the surgery as much as possible and most queries can be dealt with via the phone or using one of the electronic systems available.

If it is necessary for you to come to the surgery we can accept your prescription requests and forms though the Red Box in the foyer, if you have no other way of getting them to us eg. via email. 

Please do not attend the surgery for an appointment unless instructed to by a clinician. If you do have to come into the surgery you will be expected to wear a face covering or mask.

This to protect you, and our staff, so that we can continue to offer advice and healthcare. 

Residents of Northampton, Corby, Kettering and Wellingborough are being urged to take additional action as the number of cases has risen above the national rate.

 For the most up to date information on guidance for your local area please visit the Northamptonshire County Council website here: https://www.northamptonshire.gov.uk/councilservices/health/Pages/coronavirus-advice.aspx  

 You can also access the most up to date information on local testing here: https://www.northamptonshire.gov.uk/coronavirus-updates/Pages/coronavirus-testing-in-northamptonshire.aspx

 If you are a local business in Northamptonshire you can access a COVID-19 support pack containing a number of resources to support you to deliver these messages in your workplace. You can access the pack here: https://www.northamptonshire.gov.uk/coronavirus-updates/Pages/guidance-for-businesses---coronavirus.aspx

Helpful links and Information about COVID-19 (Coronavirus)


Flu vaccinations:

If yo0u a re eligible for a flu vaccination please make sure you book your jab to protect you. It is more important than ever this year.

If you’re aged 50-64, you will contacted about getting your free flu vaccine from December. Please wait until you are invited b to come forward for your flu vaccine, unless you are in a vulnerable group. For more information, visit: https://gov.uk/government/news/free-flu-vaccinations-rolled-out-to-over-50s-from-december.


We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice on line.

Doctorlink

For full details and links to register please go to the Useful Links page.


Vacancy - Afternoon Recptionist.

See current vacancies for more details


Non Prescription Medication

The Government has published a list of conditions for which medication will no longer be available on prescription. Full details can be found at this website.

http://www.networks.nhs.uk/networks/news/quick-reference-guide-to-over-the-counter-items-not-to-be-prescribed-in-primary-care


Data Collection

The practice is obliged to allow a collection of patient data for NHS Digital. This will be in the form of patients' NHS numbers. Please see the full notice on the information sharing page (Link below).

If you wish to opt out of this collection please notify the surgery so that we can record your wishes.


REGISTRATIONS

We are currently accepting requests for registration from individuals and families living in our catchment area (this includes people currently registered elsewhere at other local GP practices).   Our catchment area is as follows:  Bellinge, Ecton Brook, Great Billing,  Little Billing, Rectory Farm.

To register please use the form on the New Patients page (link at the top of this page).



Travel Immunisations - Important Information

Due to unforeseen circumstances we are currently unable to offer a Travel Advice & Vaccination Service to our patients, which we have, up until recently, provided for our patients convenience even though it is not part of NHS contracted services.

For more detailed information on how to access your vaccination history and options for vaccinations please go to the Travel Immunisation section under the 'Clinics & Services' tab at the top of the page.


Telephone Consultation System

Our telephone consultations operates between the following hours:

Mornings from 8 o'clock until 11 o'clock

Afternoons from 2 o'clock until 4:30.

Outside of these hours urgent medical advice can be obtained from the 111 service.

For full details follow the  link to latest news at the top of the page.


Electonic Prescription Service

 For full details follow the link to latest news at the top of the page.

calendar Click here to access SystmOnline (you must be registered)

SystmOnline enable you to order repeat prescriptions, book a telephone callback  and view your record on-line or via an App. Please contact reception for more details about registering for this service.

(Site updated 26/11/2020)

Contact Details

Brook Medical Centre

Contact Telephone

01604 401185
111
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