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During the coronavirus pandemic our triage service will be very busy. Please only call us if you really need help.

Welcome to Brook Medical Centre Online

 Our Mission Statement:

"To help you to be well for the longest time and to preserve your dignity at life’s end

Covid-19

Coronavirus

To stop the spread of COVID-19

The doors to the surgery are closed. We wish to avoid patients having to come to the surgery as much as possible and most queries can be dealt with via the phone or using one of the electronic systems available.

If it is necessary for you to come to the surgery we can accept your prescription requests and forms though the Red Box in the foyer, if you have no other way of getting them to us eg. via email. 

If you have to visit the surgery please use the intercom in the foyer to contact a receptionist.

All appointments will initially be over the phone, if a clinician feels you need to be seen they will arrange for you to attend the surgery. 

Please do not attend the surgery for an appointment unless instructed to by a clinician

Helpful links and Information about COVID-19 (Coronavirus)

This to protect you, and our staff, so that we can continue to offer advice and healthcare. 

It is extremely likely that some of the surgery staff will have to self-isolate at some point in time and our normal levels of service will be reduced if this happens. Your support during this very difficult time is appreciated.

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The current risk to the general public is moderate.

More information is available at https://www.nhs.uk/conditions/coronavirus-covid-19/

You can help too.

Germs can live on some surfaces for hours. To protect yourself and others:

  •    Always carry tissues with you and use them to catch your cough or sneeze.
  •    Bin the tissue, and to kill the germs, wash your hands with soap and water, or use a sanitiser gel.
  •    Avoid touching your eyes, nose and mouth with unwashed hands.
  •    Avoid close contact with people who are unwell.
  •    If you have arrived back from an affected area within the last 14 days and develop symptoms of cough or fever or shortness of breath, you should immediately:
  • Stay indoors and avoid contact with other people as you would with the flu
  •  Visit https://111.nhs.uk/service/covid-19 for detailed advice or call NHS 111 to inform them of your recent travel to the country

This is the best way to slow the spread of almost any germs, including Coronavirus.

More information, including a list of the affected areas is available by logging onto gov.uk/coronavirus  

Helpful Numbers

Non Prescription Medication

The Goverment has published a list of conditions for which medication will no longer be available on prescription. Full details can be found at this website.

http://www.networks.nhs.uk/networks/news/quick-reference-guide-to-over-the-counter-items-not-to-be-prescribed-in-primary-care

Data Collection

The practice is obliged to allow a collection of patient data for NHS Digital. This will be in the form of patients' NHS numbers. Please see the full notice on the information sharing page (link to the right).

If you wish to opt out of this collection please notify the surgery so that we can record your wishes.

REGISTRATIONS

We are currently accepting requests for registration from individuals and families living in our catchment area (this includes people currently registered elsewhere at other local GP practices).  For further information please telephone us or call in to the Surgery.  Our catchment area is as follows:  Bellinge, Blackthorn, Ecton Brook, Great Billing,  Little Billing, Rectory Farm.

Medical reports, Letters, forms etc.

We have been getting a great many requests for doctors to supply medical reports, letters, forms etc.

Much of this type of work is not covered by the NHS contract and has to be classified as private work and a fee charged. In the past the doctors have tried to complete these requests alongside their NHS work, however as you will be aware the NHS is under greater pressure than ever before and this means that doctors have less time to spare on requests for private work.

In the future the GPs will only be accepting requests for reports, letters and forms that they are obliged to complete as part of the NHS contract, or are directly concerned with a patient's health.

Thank you for your understanding.

Travel Immunisations - Important Information

Due to unforeseen circumstances we are currently unable to offer a Travel Advice & Vaccination Service to our patients, which we have, up until recently, provided for our patients convenience even though it is not part of NHS contracted services.

For more detailed information on how to access your vaccination history and options for vaccinations please go to the Travel Immunisation section under the 'Clinics & Services' tab on the left hand side of this page

Telephone Triage appointment System

Our telephone triage system operates between the following hours:

Mornings from 8 o'clock until 11 o'clock

Afternoons from 2 o'clock until 4:30.

Outside of these hours urgent medical advice can be obtained from the 111 service.

For full details follow the  link to latest news on the right.

Electonic Prescription Service

 For full details follow the link to latest news on the right.

calendar Click here to access SystmOnline (you must be registered)

SystmOnline enable you to order repeat prescriptions, book a telephone callback  and view your record on-line or via an App. Please contact reception for more details about registering for this service.

(Site updated 15/05/2020)
Order your repeat medicationsPatient SurveyCancel your appointmentAccess Appointment SystemChange of contact detailsUpdate your clinical recordAccess Summary Care Record
 
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