Repeat Prescriptions (please also read 'important ordering information')

 Repeat prescriptions can be ordered:

• In surgery (via Repeat Slip or on the form available) and put into our RED BOX.
• On-line via Airmid (new users) or SystmOnline (if already signed up) -  you will need to need to ask Reception to sign you up to Electronic Services.  You will need to bring in some form of photo ID so that a username & password can be given to you or it can be posted to your home address.  
• On-line via the NHS website (www.nhs.uk) - sign up for a username and password.  You can also use these log in details with Airmid. 
• PLEASE DO NOT PHONE TO SEE IF YOUR PRESCRIPTION IS READY TO COLLECT--Thank you.

PLEASE NOTE THAT PRESCRIPTION REQUESTS MUST BE IN WRITING.

Please order your medication 7 days before you run out.

We aim to process all current repeat prescriptions within 2 working days. However if an item needs to be re-authorised by a doctor it may take longer.

Please allow another 24 - 48 hours before collecting from your pharmacy

Prescriptions received after 4:30 in the afternoon will not be processed until the following day.

Remember that the surgery closes for bank holidays and you may need to request your repeat prescription early.

SAME DAY PRESCRIPTION REQUESTS ARE FOR LIFE OR DEATH MEDICATIONS ONLY

Prescription requests received after 4.30PM (or during a weekend) will not be processed until the following working day.

MEDICATIONS ON A REPEAT TEMPLATE

PRESCRIPTION REQUESTS TAKE 2 WORKING DAYS TO PROCESS (EXCLUDING WEEKENDS).

MEDICATIONS NOT ON A REPEAT TEMPLATE OR A MEDICATION THAT HAS NOT BEEN ISSUED FOR A LONG TIME. You must provide a reason for wanting this medication again. IT WILL TAKE BETWEEN 2 AND 5 WORKING DAYS TO PROCESS THESE REQUESTS AS A GP NEEDS TO AUTHORISE THEM.

 If you present an Out Of Hours Or Hospital Consultant medication request, this can take 3-5  working days!

Please do not phone to check if your prescription is ready.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

Sometimes when you attend hospital either as an out-patient or for an in-patient stay, the hospital doctors may change your medication or start you on new drugs.
The majority of these changes are not urgent and once the notification has been sent to us it will be processed in the same way as repeat prescription requests, within 2 working days.

If the hospital doctors need you to start the medication urgently they will either issue the drugs from the hospital pharmacy or fax us asking us to issue the drugs the same day.

FROM MONDAY 1ST MAY, the option to order your repeat prescriptions via the button link at the bottom of the homepage (marked 'ORDER A REPEAT PRESCRIPTION') will no longer be available.

Please contact the surgery for information on how to register for our enhanced SYSTMONLINE service.   Via this service you will be able to:

• view your REPEAT TEMPLATE (as we see it) and order your medication
• print of a very BRIEF SUMMARY of your recent care
• should the need arise, to book your own TELEPHONE TRIAGE appointments without the need to call the surgery